Evaluation of quality management systems processes with account taken of concealed consumer

Аuthors

Klochkov Y. S.

e-mail: assistantssau@mail.ru

Abstract

In the present article classification of consumers is suggested with consideration of concealed consumer and characteristic oj latency. Evaluation procedures for the life cycle processes quality and for the role of estimating procedures subject are defined. Time diagram of the process quality estimating by its subjects is suggested. Analysis toolkit for the process owner’s requirements is developed.

Keywords:

management of quality, technical system, consumer, evaluation of consumer satisfaction